REFUND POLICY

At LUMSORY, we want you to have a positive experience with your order. Because our products are consumable wellness products, this policy explains our cancellation terms, return restrictions, and how we handle damaged, incorrect, or undelivered orders.

1. Order Cancellations Within 24 Hours

If you change your mind, you may request to cancel your order within 24 hours of purchase by emailing lumsory@gmail.com with your order number.

If your cancellation request is received and approved within this period, we will cancel your order and issue a full refund to your original payment method.

After 24 hours, your order may already be processing or preparing for shipment, and cancellation may no longer be possible. If your order has already shipped, please refer to the applicable sections of this policy.

2. Returns of Consumable Products

For health, hygiene, and product safety reasons, LUMSORY does not accept returns of consumable products simply because a customer has changed their mind. We cannot accept products that have been opened, used, consumed, or returned in a condition that prevents us from verifying their safety and integrity.

Please review the product description, ingredients, usage instructions, and other relevant information carefully before placing your order.

Please do not mail any product back without contacting us first. Unauthorized returns may not be accepted.

This policy does not exclude any refund, replacement, or other remedy that may be required under applicable law. If your product arrives damaged, defective, incorrect, or otherwise does not match what you ordered, please contact us so we can review the issue and determine an appropriate resolution.

3. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at lumsory@gmail.com.

To help us resolve the issue, please include:

• Your order number.

• A brief description of the problem.

• Clear photos of the product, packaging, and any visible damage, where applicable.

After reviewing your request, we may offer a replacement at no additional cost or a refund to your original payment method, depending on the circumstances and applicable law.

For consumable products, please do not consume a product that appears damaged, tampered with, improperly sealed, or otherwise unsafe. Contact us before disposing of the product or its packaging, if possible.

We may request reasonable documentation to verify the issue. Any resolution will depend on the circumstances of the claim and the remedies required by applicable law.

4. Orders That Have Not Been Delivered

Most orders are expected to arrive within 10–15 days after purchase, although some deliveries may take up to four weeks depending on the destination and carrier conditions. Delivery estimates are not guaranteed.

Tracking information will be sent by email once your order has shipped.

If your order has not arrived within 30 days of purchase, please contact lumsory@gmail.com with your order number. We will investigate the shipment and, where appropriate, offer a replacement or refund.

If the tracking information shows that your package was delivered but you cannot locate it, please:

• Check with your neighbors, mailroom, reception area, or other people at your delivery address.

• Allow up to 48 hours, as carriers may occasionally mark a package as delivered before it physically arrives.

• Contact us if the package is still missing.

We will work with the carrier to investigate the issue and determine an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.

5. Refund Eligibility

Refunds may be available in circumstances including, but not limited to:

• An eligible order cancellation requested within 24 hours of purchase.

• An order confirmed to be lost in transit.

• A product that arrives damaged, defective, or incorrect.

• A situation in which a replacement is unavailable or an appropriate resolution requires a refund.

• Any other situation in which a refund or remedy is required by applicable law.

Refund eligibility is assessed based on the circumstances of each case. The fact that a product is consumable does not eliminate any rights or remedies that may apply under applicable law.

Approved refunds will be issued to the original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

6. How to Contact Us

If you experience an issue with your order or have questions about this policy, please contact us before initiating a payment dispute whenever possible.

Email: lumsory@gmail.com
Business Name: LUMSORY

Please include your order number and a clear explanation of the issue so we can assist you efficiently.

We aim to respond to customer inquiries within one business day.